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Return / Refund Policy

Every item we sell is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt please contact us immediately after your package arrives for a return authorization claim number. All claims MUST be made within 3 days of receipt of order. Shipping charges will not be refunded. Returned products must be in absolutely new and unused condition for refund.


Exchange policy for CD-Rom: If you find that your CD is faulty, that is, it cannot be opened on your computer*, please return it to Nutshell Publications. If it is a faulty burn we will replace it. Contact us here for the address.


*Before returning your CD, review the information on the README.TXT. Excerpt: If you are on Windows, the CD should run when you put it in your CD-ROM drive.

If the CD does not launch, you may have Autorun disabled. For instructions on how to enable it, do a web search for "Enabling AutoRun on your computer". We found the following online document helpful:

You can also run the CD by clicking on the Icon for the CD under the CD drive in My Computer.

If you are on another operating system, access the course by opening the "GoingBeyond_FirstSteps" folder and opening the "index.htm" file in your web browser. The course files are all HTML (ASCII text) and so should work on your computer. The sound files are MP3s. The form files are PDFs. You will need a program to run MP3s for the audio files and the Adobe Acrobat Reader for the forms.